On April 21, 2020, the FPUA Board approved a $2 reduction in the Power Cost Adjustment (PCA) beginning in May and continuing until further notice. Residents will need to provide documentation of past-due payments to support the need for assistance. Electric & Gas Engineering provides outdoor lighting services to the public. All payments made through the Kiosk are credited to your account within minutes. One company that would immediately benefit from the project is Orchid Island Juice, the manufacturer of Natalies Orange Juice, which recently opened a 55,000-square-foot warehouse at 1650 DiGiorgio Road, for a production facility and hired 50 employees. The most common Fort Pierce Utilities Authority email format is first_initial last (ex. 3900 Monday through Friday, 9 am to 5 pm. Also, the outdoor Kiosk is located on the west side of the same building as the drive-thru. Online Services gives you access and its free! The city commission shall have power to provide for lighting the streets, parks and public buildings of the city; and to . Responsible for engineering, designing, permitting, inspection, and construction management of major repairs, system upgrades, and construction of new facilities for the Electric Transmission/Distribution and Gas Systems. Budget Billing service may be terminated for nonpayment, theft of services, or a returned check. FPUA will closely monitor the coronavirus situation daily and recommendations from the Centers for Disease Control to determine a re-opening date. Since 2007, we were awarded and have maintained the Diamond Category. Beginning Wednesday, March 18 at 9:00 am, the Customer Service Lobby will be closed to the public. Then, the remaining balance can be paid over a period of six (6) months. Stay home when you are sick, and keep your children home when they are sick. Customer must have a current balance with no past due account balance. The Call Center is available Monday through Friday, 9 am-5 pm and can be reached at 772-466-1600, ext. These categories are ranked against standards set by the Public Power Communities across the nation. If you are already registered in the online portal, once logged in you can click on the My Profile button, then select Update Account Info. Be safe and stay healthy! This program is available through July 24, 2020. All customer service activities and programs will be available through the FPUA Call Center at 772-466-1600, ext. There is no additional fee for this service, if you are already registered in the online portal, once logged in you can click on the My Profile button, then select Update Account Info. All rights reserved. Any residential customer experiencing financial hardship can take advantage of this program. Please contact them through their website at www.FPUA.com. Must also provide a voided check. Accounts may accumulate large credits or debits. Registering for FPUAs Online Services gives you fast, easy access to manage and pay your accounts. Clean and disinfect high touch surfaces often. If you have an online account, log in, and click on My Profile. Click to View the Electric Service Area Map. For additional information please call FPUA Customer Service at 772-466-1600, ext. Fort Pierce Utilities Authority uses 1 email formats. Customers must call 772 466 1600, extension 3900, or email cs@fpua.com to set up a payment plan. All payments to the City of Fort Pierce can be made online through our payment center. Website Design by Granicus - Connecting People and Government. We urge customers with a past-due balance to call and set up payment arrangements to avoid assessment of late fees and disconnection of services, which will resume on July 27, 2020. About St. Lucie County Utilities; Customer Service. Headquarters 206 S 6th St, Fort Pierce, Florida, 34950, United States (772) 466-1600 Fort Pierce Utilities Authority Profile and History Fort Pierce Utilities Authority (FPUA) is a local municipal or public power utility. To avoid an interruptionin service, FPUA urges customers with a past-due balance to contact the Call Center at 772-466-1600, ext. Stay safe! You must contact the Customer Service Center at 772-462-1150. Click here to view the flyer from Florida Community Health Centers, Inc. Each month you will receive your FPUA utility bill by mail. Pay over the Internet. Residential customers should call 772-466-1600, 3900 to speak with a customer service representative. Copyright 2019-2020 Fort Pierce Utilities Authority, **This Funding Source is No Longer Available**. State-of-the-art technology helps us identify problems before they occur, and allows us to re-route power to minimize customer outages. In the dropdown, you are able to select how invoice notifications are sent with email & text being an option. 3900. Fort Pierce Utilities Authority (FPUA) offers Budget Billing for Residential Customers. The drive-thru window will be open extended hours from 7:30 am-5:00 pm. (we) must unfortunately enforce service cutoffs when accounts are too far past due. 3900. This is the first phase of St. Lucie County CARES Act funding which is going directly to residents. With the closure of the Customer Service Lobby, Fort Pierce Utilities Authority (FPUA) is experiencing an increase in drive-thru traffic. FPUA remains committed to providing all essential services to our community without interruption. - Light, heat and power. Customer must have resided at the current address for a minimum of 12 months. Avoid touching your eyes, nose, or mouth with unwashed hands or after touching surfaces. Fort Pierce Utilities Authority - Community Proud Skip to content Careers Doing Business w/FPUA Outage/Trouble: (772) 466-7703 Outage Map Pay My Bill Manage My Account Public Records Request Stop/Start/Transfer Service Residential Pay My Bill Manage My Account Stop/Start/Transfer Service Customer Care Customer Service FAQ's Understand My Bill To stay informed on the latest updates and for helpful conservation tips, visit our Facebook page at (www.facebook.com/teamFPUA) and our website at (www.fpua.com). Optional- Enrollment allows customer to utilize all services offered. This program is available until July 24, 2020. In the dropdown, you are able to select how invoice notifications are sent with email & text being an option. We accept Visa, MC, Discover, and AMEX; a . In mid-March, FPUA announced all service disconnects were suspended until further notice. DINE, SHOP, AND ENJOY THE BEAUTIFUL HISTORIC, DOWNTOWN FORT PIERCE, Copyright 2019-2020 Fort Pierce Utilities Authority. FPUA accepts Master Card, Visa, and Discover credit card payments over the phone. Fort Pierce Utilities Authority (FPUA) understands that the Coronavirus pandemic has greatly impacted the St. Lucie County community in many ways, especially economically. FPUA is proud to serve you, and we will face this challenge together. Our guidance for decision making is primarily the Centers for Disease Control (CDC) and the St. Lucie County Department of Health.FPUA is taking the following steps to make sure that we continue to serve you and protect the health and safety of both our customers and staff. Pay Your Bill Online. You can pay your bill online or just check the status of your account. If you are not already registered, simply complete the registration process, save a payment method and select pay by text. When you sign up for AutoPay, you will receive a monthly statement showing the amount of the bill with instructions NOT to pay. Payments are posted the same day mail arrives in the Utilities Office M-F excluding holidays. Typically, the drive-thru window is very busy early in the morning, so a visit late morning or early afternoon should lessen wait time. The service area is established by the Florida Public Service Commission. The service area is established by the Florida Public Service Commission. Together, FPUA and the other community-owned utilities serve three million Floridians and are collectively the third largest source of power in the state. At the July 21, 2020, meeting, the Fort Pierce Utilities Authority (FPUA) Board voted to extend the suspension of disconnects for non-payment until September 5th, 2020. Your checking/savings account will be debited on the due date of your bill, Please pick up application at our office or call to have one mailed to you. If you are experiencing other needs or concerns, please call the 211 helpline or visit their Pam Beach and Treasure Coast website atwww.211palmbeach.org. The Customer Service call center (772-466-1600, ext. 3900. This extension will allow FPUA customers additional time to set up payment plans or seek assistance to avoid interruption of their utility service. . The outside Kiosk and the payment drop box located on the west side of the building remain available 24/7. Customers can register at FPUA customer service or by filling out the online Budget Billing form available at: http://www.fpua.com/account-and-billing. Like so many others at the Pine Creek Village complex, she wants to know why she went a day without running water. On time payment is available without enrollment. FPUA is proud to be designated as a Reliable Public Power Provider (RP3) by the American Public Power Association. Eligibility criteria includes: Fort Pierce Utilities Authority (FPUA) is closely monitoring the spread and potential threat posed by Coronavirus, COVID-19. The Kiosk accepts cash, credit/debit cards and checks. The Call Center can be reached at 772-466-1600 ext.3900 and is available Monday through Friday, 9 am-5 pm. FPUA offers several programs to assist customers as they resume activities but may still be experiencing financial hardships: As our community begins to reopen following Governor DeSantis lifting of the Stay At Home order, FPUA announces the following: For customer convenience, the Call Center is available by calling 772-466-1600, ext. If you have questions about the program, call the St. Lucie County CARES Public Information Line at 772-462-1705 or emailcomm_info@stlucieco.org. That amount is billed to the Customers account for the following 12-month period. COVID-19 Residential Payment Program offers residential customers the to finance their balance upto 12 months to pay at zero percent (0%) interest. WFLX investigator Dave Bohman learned that the water was shut off after the complexs owner fell several months behind in paying utility bills. As the positive cases of coronavirus continue to escalate, please follow these suggested guidelines: FPUA will continue to communicate regularly through our website(www.fpua.com), Facebook (www.facebook.com/teamFPUA), and news releases. You can pay them directly on this website. A summary of all methods of payment are described below. The Kiosk is available 24 hours and accepts payments by cash, credit/debit cards, and checks. More:St. Lucie 'confident' it will reach mega-yacht deal with Derecktor at Port of Fort Pierce. Additionally, the FPUA Board approved reducing the Power Cost Adjustment by $2.00 until further notice.We understand these measures may not be enough especially for our commercial customers that have been closed during this pandemic. Dry hands with a clean towel or use a warm air hand dryer. This extension will allow FPUA customers additional time to set up payment plans or seek assistance to avoid interruption of their utility service. As a reminder, there are a variety of other options available to pay utility bills and request account services that do not require a visit to the Customer Service lobby including: For additional information please call FPUA Customer Service at 772-466-1600, ext. When developers come in an area they are interested in building immediately, Tompeck said. Details on this program will be released soon. This convenient option eliminates the necessity of coming to one of our locations to make payments. Additionally, the FPUA Board approved reducing the Power Cost Adjustment by $2.00 until further notice. Create a Website Account - Manage notification subscriptions, save form progress and more. FPUA owns and maintains approximately 266 miles of overhead lines, 151 miles of underground electric circuits with over 20,000 poles and 5,600 transformers. Phone and Mobile Payment Options. The account balance will be due and payable at the time of termination. We encourage all customers to remain current with utility bill payments. A maximum of 6 customers will be permitted inside the lobby at one time. If it is determined that the work order will be processes and also requires entry into your home or business, FPUA personnel WILL be wearing Personal Protective Equipment. Electric & Gas Developer Responsibilities. The Budget Billing variance account balance (the difference between the Budget Billing amount and the amount actually billed for services). Fees No Fee Enrollment None IN PERSON Post Date Payments accepted 8 a.m. to 4:30 p.m. Monday - Friday. This department is also responsible for the transmission and distribution of electric power from internal and external power sources to the customer. Treasure Coast Energy Center, a 300-megawatt natural gas-fired power plant, generates enough electricity to serve approximately 60,000 homes in 13 cities served by the Florida Municipal Power Associations (FMPA) All-Requirements Project. Register online and have your utility bill payment automatically deducted from your checking account each month. 3900, www.fpua.com (payments and account services), All penalty and late fees will be waived during the COVID-19 pandemic until further notice. We urge all FPUA customers to continue to make regular payments to avoid creating an unmanageable past-due balance. If you have an online account, log in and click on My Profile. 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