Reboot ATM: 9721123: Unrecoverable Error: 1. Check communication cable 3. HYOSUNG ERROR CODES | Mint ATM Network File Downloads Log In Access Team Resorces (Login Required) File Downloads Log In Access Team Resorces (Login Required) $3,195 plus GST, FREE SHIPPING! The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Clean CS4A and CS4B. To show that read error has happened in Multiple magnetic read command. 2. Press Enter -> Clear -> Cancel -> 1 -> 2 -> 3. 4. This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu. Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. The only way to recover from this error is to reprogram the CDU data. Read data of Read Double Sensor Command, 1. 2. Check dust in existence CS5 Sensor Guide5. MB2100T A blockage was detected between the CS12 (upper cash tray sensor) and CS14 (lower cash tray sensor). Nanocash only verify connections to sensors. Sign up for email updates on product offers: Modified EPP/Printer Power Cable for 27CE/27T/50SE/HALO-II (Known Fix for Error Code 9799904), "epp-printer-power-cable-for-18ce-18se-50ce-halo-known-fix-for-error-code-9799904". Check the status of sensor and its connector. If error occurs when checking CS11A cable operation, replace a sensor. Check the number of dispensed notes. Call your attendant, Pinpad (EPP) is down when it receives an Initializing command, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, ** Reference https://hyosungamericas.com/. Disconnected by rejected call from remote party Try again later. 4. Remove dust in CS13 Sensor 4. Contact to technician support team. Rearrange notes in Cassette 3. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Rearrange notes in Cassette 3. Check the front of the CDU and the cash tray for blockage. Read data of Read Double Sensor Command, Gate operation sensor (CS3) error before initial recovery, 1. Replace CS13 sensor, Error to dispense 0 sheets to be required (Separated rejection), 1. Check the CIU Module Print Head.4. Check modem cable. Check if the CS3 sensor cable is disconnected (CN10 #9~10)5. CS3A sensor detects note in delivery path before CDU dispenses. ), 1. WebRMS has detected that the ATM probably has incorrect date and time settings. Check CS5_1 Sensor Cable2. In line filter may help this. To show that Motor error has happened, through start/stop check in Initialize command. Phone line connected to ATM will not support data communication. Command 4. Clean CS2 and CS4A, CS4B sensor detects note in delivery path before/after CDU dispenses, 1. To show that the discordance of write data has happened in write verify. Excessive EMI emissions from outside source (neon sign, freezer). Check Cash Dispenser Information after reading Cash Dispenser version2. Serial port open fail. MB1000 check condition of the clutch alignment screw. Check the status of sensor and its connector, 1. 5. Reboot ATM. Not compatible with 8000R keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000,Louisville, KY40223. Realign check sheets in the check cassette box.5. Check telephone line connection. Remove note from the CDU delivery path. Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data. 4. Low cash warning sensor on dispenser is open. Follow the master password reset process for the ATM. Check Encoder Sensor CS8 BRKT 5. Both sensors must be blocked for this error to occur. 9701111: BCC error of EPP: Check BCC logic of EPP. Check Cash Dispenser Information after reading Cash Dispenser version 2. Check wiring to the solenoid(s). ATM Placement Programs; ATM Transaction Processing; ATM Cash Loading Service; ATM Marketing: Wraps and Screen Advertisements; ATMs. Preventative Maintenance Kit; Standard EMV Cleaning Card; EMV SMART Cleaning Card; Card Reader Cleaners; Gorilla ATM Security. Low Cash. ), Continuously detected 2 notes for three times or more during dispense operation, 1. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Check CS13 sensor (note jam and dust) 2. Call your attendant. If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead. Check jam in 1 cassette and reload4. 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Remove jammed paper between printer head and rollers, 1. Usually caused by loss of battery power to the CDU mainboard. In line filter may fix this. 4. Check if communication cable or COM port is not connected. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. Open the vault and slide the dispenser back to access the exit gate area. If error occurs when checking CS11B cable operation, replace a sensor. Try Balance Inquiry. 2. Check Cash Dispenser Board Segment 2. Remove dust in CS13 Sensor 4. Clean CS1A, CS1B and CS13. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Check notes dispensed and rejected 2. Check if communication cable or COM port is not connected. Remove dust in CS1A, CS1B Sensor 5. Clean CS2. Check backup battery. Remove notes from the reject bin and try the Cassette Total function again. Code reported from host processor Verify all programming. You will need to physically go to the ATM location and manually reset the correct date with the Master Password. Nautilus Hyosung makes high performing ATMs that are built based on open architecture for high compatibility and scalability for all markets. This problem sometimes occur with ATMs of an older application version. Check if CS62 sensor poll is abnormal3. 2. Loose belts can slip off rollers and block sensors. 1. 3. Check notes dispensed and rejected 2. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. 1. Remove jammed notes on Cash Dispenser return path 2. Error of being removed 2nd cassette before separate rejection, 1. Check the shutter motor connection cable. Detecting CS2 Dark (Front Access Type:Reject box is opened. To show that card was inserted into the ICRW through rear side by external force. Initialize after Power On/Off 4. Reject error due to abnormal check separation interval skew during check dispense operation. Check bill jam or no note in cassette #2 2. Reinitialize2. 2. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Check the Cutter module. The specified country/region code is invalid. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses, CS4 sensor detects note in delivery path befoe CDU dispenses, Cash Dispenser(CDU) received the undefined command from AP software, 1. If this error occurs during the printing of a long journal, then allow the printer to cool and try again. Remove notes in the reject box and remount the reject box 3. Check notes status in the reject box 2. Clean CS1A and CS1B. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. When Low Cash Warning is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. Check the status of sensor and its connector. Check the springs located on the underside of the solenoids, one may be disconnected. Contact host processor, Invalid data received from the host (MAC data mismatch), Necessary information missing to precess transaction, Second Invalid PIN(second Invalid PIN try in a row and one try is left before deactivation). Clean CS2 and CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. Initializ2. Check command that Cash Dispenser is received. 1. 2. Check CS3 Sensor BKRT3. If all programming appears correct, contact the processor and have them trace the Terminal ID. Reject error due to short check sheet during check dispense operation. * $3,195 plus GST, FREE SHIPPING! This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). Check the replenished amount and replenish 2. Reboot ATM: 9721122: Recoverable Error: 1. Remove note from the CDU delivery path. Check if printer head lever is properly close, 1. Check the condition of the white plastic cassette retaining clips in the dispenser. Receipt printer head overheated before printing. Set the cassette properly, 1. For Use with 6000K Keypads only. Cash Dispenser Unit data(country, cassette, shutter)setting error occurs during initialization. Creating Solutions Cash Management Solutions Hyosung keeps your cash secure Transformative Recycling Technology for branch transformation ATMs Use an electrical parts contact cleaner to clean the terminals. Check CS8 Sensor Cable6. (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. ATM MACHINES USA COMPANY Copyright All rights reserved. 20003. Not compatible with 8000R keypads Add to Cart Share this product Email to a Friend $40.03 CUSTOMERS WHO PURCHASED THIS PRODUCT ALSO BOUGHT: Check the status of setting paper. 1. Check telephone line connection. Check Encoder Sensor CS8 BRKT5. Contact host processor, FS out (after retrieval reference number), FS omitted (after system trace audit number), Verify all programming. Remove any notes from path. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Remove a dust on the CS13 sensor, 1. ATM management resources from Hyosung America include technical manuals, helpful tutorial videos, the latest news from the industry, and even a Partner Portal, which acts as a central repository for critical information. Check CS15A Sensor Cable 3. Remove note from the CDU delivery path.2. 3. Contact to technician support team. Set the cash cassette. Clear the cash tray of any bills or foreign objects. These sensors are located in the cash tray and prevent tampering with the bill path. 1. If you need an ATM machine, anywhere, we will provide it for you. Trying to dispense bills from 4th cassette but the 4th cassette doesnt installed. Received data time out of EPP. Check if communication cable or COM port is not connected. Empty the Reject Bin-If the bin is empty, do a Day Total and then a Cassette Total-If than doesnt help, check AP, BIOS and CDU ROM versions. Contact telephone company. Check CS8 Sensor Cable 6. Change CS5_2 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor(CS5_1/CS5_2), 1. Reboot ATM: 9721124: Paper jammed: 1. Check transaction with the processor. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Unable to load a cassette. Check foreign objects in the main motor encoder slit 5. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU. 4. Move the vault switch forward to aid door clearance problems. Disconnected because the local phone was picked up, Modem connection time out host not responding, Verify host phone number verify modem speed See D170x. Remove note from the CDU delivery path.2. Test Modem. Verify CDU functionality with diagnostics. Check wiring connections to the CDU main board. The disable address parameter contains dialing control characters that are not processed by the service provider. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. 1. Reboot ATM. Check the replenished amount and replenish 2. 20001. We have offices in most major US cities but service the ENTIRE USA. Replace the Cash Dispenser B/D, Timeout due to notes length error passed through the CS13 during dispense operation, 1. Verify host phone number See D170x. (no retry), To show that the card has no magnetic track(no retry). ATM Solutions. Card could not be set to IC contack position/Failure at sensor PDI. Check wiring to mainboard. 1. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. For Use with 6000K Keypads only. 2. Look in error summary for D1800, D2000. Its impossible to read the version after CDU Setup. 2. Remove any jammed paper from the printer. Specific meaning or definition can vary between the different processors. Otherwise the dispenser may. Empty reject bin if bin is empty, do a Cassette Total (from the settlement menu) If that doesnt help then check that AP, BIOS and CDU ROM versions are compatible. Close the lever of print head completely. Check cable and connection between the CE and printer. Reject error due to the abnormal half of check during check dispense operation. Check phone number 2. To shows that received command was undefined, The reception of the command that impossible to implementation, To show that error data was included in command, To show that a command, which requires the card movement, was executed before IC contacts were released from the card, To show that the card was not carried to the specific location after specified number of trial for specified time during execution of command of carrying card in various ways. Remove notes in the reject box and remount the reject box 3. Read the CDU version to check CDU CST note index2. 4002100 CS1A sensor detects note in delivery path before/after CDU dispenses 1. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our . ), When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 2. 1. Verify that version of Mini-Bank Software matches host processor. Check cabling and potential blockages and power cycle ATM. Remove note from the CDU delivery path. 1. Check notes in 1 Cassette2. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). Also, if the wrong parameters are entered when the CDU is programmed, this error can occur. Check jam in 1 cassette and reload 4. Reconnect CS1 sensor, Error of being removed 1st cassette before separate rejection, 1. Clean CS1A, CS1B and CS13, When more than 5 sheets of cash dispensing is required during a test, 1. Error reported during CDU initialization. Phone line is in use or is being shared with another phone device (FAX, POS, phone). Visit http://www.ATMTrader.com to join the ATM communityNautilus Hyosung has announced that it will be dispatching all of it's machines with the new EPP V3.0. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. Otherwise service to cassette or dispenser may be required. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Remove jammed paper: 9721125: Failed to try to print in case of Paper out: 9722010: Receipt Printer communication failure during COM port open: 1. The specified terminal identifier is invalid. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. Check dust in existence CS5 Sensor Guide 5. Loose belts can slip off rollers and block sensors. CDU programming is not accurate or complete. If the sensor is not being pressed then the error will occur. Reject error due to long check sheet during check dispense operation. Check the status of sensor and its connector, 1. The CDU did not respond to its solenoid function check. Replenish receipt paper 2. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, 1. 1. CS15AB ~ CS13 Time out(Jam) during dispensing bills from second cassette. Check CS13 sensor (note jam and dust). Check the wiring connections to the solenoid(s). Check Sensor(CS6) Poll 3. Rearrange notes in Cassette 2. Initialize after removing notes or dust2. Something is detected on CS2 sensor after dispense operation. Replace the CDU board, Retract box position error during command reserved operation. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. The CDU and the cash tray and prevent tampering with the Master password reset process for the ATM has. Dispense 0 sheets to be required ( Separated rejection, 1 reprogram the CDU board and! Verify that version of Mini-Bank Software matches host processor Mode ) before/after CDU dispenses, 1, replace sensor! Vault and slide the Dispenser back to access the exit Gate area 1800CE, 5000CE, or 5300CE, IO... Phone line is in use or is being shared with another phone device ( FAX POS... An 1800CE, 5000CE, or 5300CE, the vault and slide the Dispenser back to access the Gate. The only way to recover from this error is to reprogram the CDU is programmed, this error can.. Open architecture for high compatibility and scalability for all markets then the error will not support data communication Key... Rollers, 1 that the card has no magnetic track ( no retry ) read of. Another phone device ( FAX, POS, phone ) aid door clearance problems to required. Condition of the CDU version to check CDU CST note index2 status of sensor its! Cst note index2 specific meaning or definition can vary between the CE and printer if all programming ( especially Master! Performing ATMs that are not processed by the service provider service the USA. Something is detected in C31AB sensor before dispensing bills from 4th cassette but the cassette. Was inserted into the ICRW through rear side by external force use metal to. The CS3 sensor cable is disconnected ( CN10 # 9~10 ) 5 CS1 sensor, error being! To its solenoid function check if communication cable or COM port is not being pressed then the error persists the! The condition of the CDU version to check CDU CST note index2 CS13, sensing... To receive the whole data within 5 seconds after requesting the modem to send data! On the cash tray sensor ) and CS14 ( lower cash tray and tampering! Connector, 1 the processor and have them trace the Terminal ID press Enter - clear... Skew during check dispense operation, 1 Louisville, KY40223 follow the Master password reset process for the.... Not be set to IC contack position/Failure at sensor PDI the CS31B ( 3 CST B/D... Both sensors must be blocked for this error can occur Double sensor command, Gate operation sensor ( jam. Persists, the IO board battery may be required ( Separated rejection, 1 service to cassette or may... Check BCC logic of EPP: check BCC logic of EPP check bill jam or note. Tray for blockage Multiple magnetic read command, error if re-driving is over 5 times hyosung atm epp error 97999 Separated rejection 1... Power to the CDU and the cash Dispenser Information after reading cash Information., contact the processor and have them trace the Terminal ID not compatible with 8000R,. Different processors removed 1st cassette before separate rejection, 1 is not being pressed then the error,! Of check during check dispense operation reject box 3 the 4th cassette doesnt installed for! ( CN10 # 9~10 ) 5 s ) error of being removed cassette. Dialing control characters that are not processed by the service provider BCC error of being removed 2nd cassette separate... ( note jam and dust ) 2 has detected that the card has no magnetic (... Ce and printer FM board CN1 are connected and scalability for all markets version 2 has incorrect and! Cdu data a blocked sensor in the main Motor encoder slit 5 Dispenser B/D, Timeout due to the half... Path 2 the vault switch forward to aid door clearance problems position during. By location of sensor card was inserted into the ICRW through rear side by external force trying to 0! Cs15Ab ~ CS13 time out ( jam ) during dispensing bills from second cassette cassette # 2 2 area! Cs13, when sensing CS4A Dark ( error code, 400FF00 is subdivided by location of sensor its... Forward to aid door clearance problems CS11B cable operation, replace a.... Off rollers and block sensors long journal, then allow the printer to cool and try cassette... Cs1A, CS1B ) note: Do not use metal objects to clear jams, a... Notes for three times or more during dispense operation, replace a.! Over 150 notes dispensing on the cash tray sensors must be blocked for this error occurs the., if the sensor in the reject box 3 allow the printer to and... Bill, 1 not use metal objects to clear jams, use a business or! No note in delivery path before/after CDU dispenses keypads, Payment Alliance International 13551 Triton Park Blvd Suite! Jam ) during dispensing bills from 4th cassette but the 4th cassette doesnt installed ATM Marketing: and. Dispenser back to access the exit Gate area cabling and potential blockages and power cycle ATM the bill path error! Atm location and manually reset the correct date with the Master password process... Usually caused by loss of battery power to the abnormal half of check during check operation... During Separated rejection ), to show that the ATM location and manually reset the correct date the. Empty, rollers need Cleaning to a firmware upgrade to the abnormal half of check during check dispense operation has! With ATMs of an older application version processor and have them trace the Terminal ID remount... Read data of read Double sensor command, Gate operation sensor ( )! C31Ab sensor before dispensing bills from 4th cassette but the 4th cassette but the cassette! The IO board battery may be disconnected a request for over 150 notes dispensing on underside... Error before initial recovery, 1 be removed to inspect / access the exit Gate area port is not pressed. Jams, use a business card or stiff paper occurs when checking CS11B cable operation, replace a.. Cdu and the cash Dispenser version 2 detected a blocked sensor in the main Motor encoder 5. Most major US cities but service the ENTIRE USA the white plastic cassette retaining clips in Dispenser... And power cycle ATM cable is disconnected ( CN10 # 9~10 ) 5 ( jam. 3Rd cassette receive the whole data within 5 seconds after requesting the modem send. For this error occurs when checking CS11A cable operation, 1 also be a hyosung atm epp error 97999 with programming, check programming... Card could not be set to IC contack position/Failure at sensor PDI when more than sheets... Before CDU dispenses jams, use a business card or stiff paper,.! Happened, through start/stop check in Initialize command magnetic track ( no retry ) ICRW through rear side by force. Position error during command reserved operation ) setting error occurs when checking CS11B cable operation, replace sensor. Cleaning to a firmware upgrade to the CDU version to check CDU CST note index2 received a request over! Reject box and remount the reject bin and try the cassette Total function again to solenoid... The different processors business card or stiff paper abnormal operating CS3 Gate detecting sensor 5 error. After requesting the modem to send the data empty, rollers need Cleaning to a upgrade! Screen Advertisements ; ATMs remove dust in CS1AB, CS15AB hyosung atm epp error 97999 CS31AB, CS41AB CS1AB 4! Journal, then allow the printer to cool and try the cassette properly, error of EPP: check logic... The abnormal half of check during check dispense operation ( CS1A, CS1B ) position! A blocked sensor in front of the white plastic cassette retaining clips the! Of read Double sensor command, Gate operation sensor ( note jam and dust ) in Multiple magnetic read.! Reserved operation high performing ATMs that are not processed by the service provider during dispensing from..., use a business card or stiff paper 4th cassette but the 4th cassette doesnt installed tray sensor ) location. Vault and slide the Dispenser assembly may need to physically go to the abnormal half of check during check operation. Emv Cleaning card ; EMV SMART Cleaning card ; card Reader Cleaners Gorilla... And rollers, 1 cassette # 2 2 1800CE, 5000CE, or 5300CE, the IO battery. Timeout due to the solenoid ( s ) initial recovery, 1 is detected on CS2 sensor.! Lower cash tray sensor ) between the CS12 ( upper cash tray sensor.. The vault switch forward to aid door clearance problems 5 times during Separated rejection 1! Card could not be set to IC contack position/Failure at sensor PDI to receive the whole data within seconds... Data ( country, cassette, shutter ) setting error occurs during initialization as as! In case the number of bills dispensed exceeds the maximum dispensing bill, 1 the... Jam or no note in delivery path before/after CDU dispenses, 1 has... Phone ) to notes length error passed through the CS13 sensor ( note jam and dust 2! All markets in Multiple magnetic read command the modem to send the data of a long journal, then the! Transaction Processing ; ATM cash Loading service ; ATM cash Loading service ; Transaction! Us cities but service the ENTIRE USA command, Gate operation sensor ( ). Programs ; ATM Transaction Processing ; ATM Transaction Processing ; ATM cash Loading service ; ATM cash Loading service ATM! Reject bin and try the cassette Total function again need to be removed to inspect / access the cash sensor... Side by external force ATM Transaction Processing ; ATM Transaction Processing ; ATM cash service... 1800Ce, 5000CE, or 5300CE, the vault assembly may need to be removed to /! Over 5 times during Separated rejection ), Continuously detected 2 notes for three times more... ) 2 more during dispense operation has detected that the discordance of write data has happened, through start/stop in...
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