Check the Hide the Player Console during playback check box, and click OK. Record screen activity using the Webex Recorder, Select an application from the list, then click. Bluetooth headset (Aftershokz) works fine in Windows and with other apps like Zoom. Use computer audio: Use your computer with a headset or speakers. 07-18-2022 This site uses Akismet to reduce spam. download them to your local computer to play them in the WebEx Network Recording . Open the Settings app. Voice over narration by connecting a microphone to your computer. This is rare but it can still happen. Keep in mind that the Webex web app looks the same on all devices. Who Do I Contact for Help with Joining My Audio Conference? w@_&'v;*K+Yjd]8zS:_\\I>$8$ Apart from standard video chat features, some other things you can do on the Webex mobile app include muting participants, changing your video connection options, changing your background, searching for participants, changing participant roles, recording meetings, and many more options. This is slightly delayed (~1 sec) when you initially speak, so don't be worried if it doesn't appear right away. endstream endobj 159 0 obj <>stream Your email address will not be published. 12:43 AM However, since downloading the desktop app only takes a couple of minutes, we highly recommend doing it, as you will come across several limitations on the web app. Find the Sound settings computer (bo Make sure your headphones (or whatever device you are using) is default. While on a conference, select the Audio menu, then select Speaker, Microphone and Camera. 07-18-2022 Deep integration with Cisco Devices and clients for easy setup and effortless administration. Intelligent collaboration devices for every desk. Check the volume level on your headset. Seems like they thought of everything, except how audio devices work.. ;). This can be accessed via two different methods which are as follows: Accessing the Sounds menu via the sound icon, On your Windows machine, navigate to the bottom right portion of your main screen (next to where the time is displayed) and right click the audio icon, Select "Sounds" if it shows up in the sub-menu which will redirect to the Sounds menu (please navigate to step 2), Accessing the Sounds menu via the Control Panel, On you Windows machine, navigate to the bottom left portion of your main screen (next to where the windows icon is displayed) and search for and select "Control Panel", In the Control Panel, select "Hardware and Sound", In the Hardware and Sound menu, select "Sound", Once in the sound menu, navigate to the "Playback tab and locate the device that you would like to output audio to (in this case, we've select the WH-1000XM3), After your device has been selected, select "Set Default". Audio enhancements arent available for all audio devices. This software seems to be stuck in 2002. I'm having the same issue. This step can be very handy if you have a lot of tabs and apps open. Thank you!!!! If I open webex there is no problem but if I go settings or join a meeting webex stopped my audio. Notification sound coming out both from speaker and headphones(MAC user), Customers Also Viewed These Support Documents. Windows 10 normally switches to a newly connected audio device when it connects. endstream endobj 154 0 obj <>/Metadata 35 0 R/Pages 151 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 155 0 obj <>/MediaBox[0 0 595.32 841.92]/Parent 151 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 156 0 obj <>stream Select your preferred speaker and microphone from the list by, change the audio source from within Webex, Webex, Webex Meeting, Webex Events, Cisco, audio, trouble with audio, webex audio, audio troubles, audio troubleshooting, can't hear audio, Webex uses your operating systems default sound- speaker and mic, but this can be changed to a specific device before joining the meeting, Once you are in your meeting, you will notice a, You can tell your microphone is working when you see the. Use computer audio: Use your computer with a headset or speakers. webex player no sound through headphones. I think this might be newly added but anyway, now I have changed it to suit myself. Solutions for connecting the customer journey and creating customer delight. Use the buttons in the Webex Player to control play back: Fast forward or rewind to a specific location. Use the Webex Player to play recordings. endstream endobj startxref Eliminate distance. Use Webex audio in Webex Turn off music or hold a call on other active sources. Hover your cursor over the screen to reveal the toolbar at the bottom of your screen and choose the. For Microphone, select the mic you want to use. Learning how to share video content in Webex is only the first step, there are countless other handy things you can do on this video conferencing platform. HTQo0~pg;H (HTiC SRle2&i|M_i2S{b 4AC(3.LFt'MAbG,kZOL? Read more Remember to run the hardware check so that you know if the system is a problem or if its the headphones. On the other hand, you can share plain text, Microsoft Office documents, Apple iWorks documents, PDF files, images, ZIP files, and many more. Windows 10 can set volume on a per-device, and per-app basis. Press question mark to learn the rest of the keyboard shortcuts. Panels for booking rooms, advanced microphones, and more. Webex Audio is available in a Webex session. Known Issues and Workaround:We're constantly working to improve your experience using Webex. 01:20 AM. I'm running a mac on big sur with the webex teams app. endstream endobj 161 0 obj <>stream Perform the following steps to make sure Webex Events audio settings are properly set before proceeding to troubleshooting Windows settings: If changing settings within Webex Events doesn't resolve the issue, perform the following steps to ensure audio settings are properly set within Windows sound settings: Webex Events, Webex, Events, Audio, Video, Playback, No Audio, Windows, Troubleshooting, Settings, Review your audio settings and ensure they are properly set in Webex by following the steps found, Review the independent audio settings for the media being shared, On the media that is being shared in the event, navigate to the bottom right and ensure your audio is not muted and the audio is set to a reasonable level, If neither of these resolve your issue, continue to "Troubleshooting Steps Within Windows Settings". WBX000027232 - Error: Cannot Connect to Audio or Video, While Joining Audio or Video in the Meeting, WBX9000029892 - Unable to Start Audio and Video when Using a Proxy Server, WBX000020079 - Unable to Join Audio Using 'Call over Internet' Option on Verizon Network from My iPhone, WBX58518 - No Audio During VoIP Conference, WBX81342 - A Yellow Exclamation Appears Next to My Name When Using VoIP, WBX16596 - Microphone is not Picking up Audio in Voice Over Internet Protocol (VoIP) Session, WBX82910 - Error: 'Webex Is Not Allowed to Use Your Microphone', WBX55032 - Meeting Manager Freezes when Accessing the Computer Audio Settings or Speaker/Microphone Audio Test. I don't want to spend any more time on this (especially since I do not use it). Chances are, we can find what you're looking for: How to add a custom shape to Microsoft Word 365. Ensure that the audio output on your device is set to Cisco HS 730. Type a name for your recording file, choose a location, then click Save. Choose your audio and video settings before you join a meeting or webinar, WBX1879 - Voice Message: Meeting Number Invalid (when Entered Correctly), WBX28758 - I Receive Error 4016 when I Try to Join a Webex Teleconference, WBX21354 - Unable to Connect to Teleconference when Joining Before Host, WBX51936 - Error: The Conference is Full. Thats why you should consider using Webex. If you are having audio issues in a meeting, use these articles to resolve issues that might occur while hosting Webex Meetings. Record all screen activity in any application on your computer by using the Webex Recorder. Weve given you solutions that can fix problems via software or drivers but it does often come down to hardware. Powerful noise isolation provides audio privacy in any workspace. Video bars and smart multi-screen video conferencing for every workspace. While sharing images and documents is relatively easy, sharing video content can be tricky. Rather than using a traditional audio conference, participants use headsets and speakers connected to their computers to participate in the audio portion of the meeting. Webex Webex Community Webex Meetings and Webex App Notification sound coming out both from speaker and headphones (MAC user) 1797 10 2 Notification sound coming out both from speaker and headphones (MAC user) Go to solution sumikum7 Cisco Employee Options 06-10-2021 01:19 AM Maximize your investment with affordable wired headsets designed for everyday office use with enhanced productivity features. endstream endobj 160 0 obj <>stream Check if your headphones appear and/or start working. Get outstanding audio, wherever you work. Required fields are marked *. Sharing your video content with audio in Webex on Linux is also possible. If it's connected means they will be delivered via headphones as well in addition to the main speaker. Can someone please see if this was a user requirement or am I missing something on my MacBook(Big Sur). used to join the Audio Conference: Webex Tracer Logs (for a meeting that is in progress). Click here: WBX26419 - What Information Do I Need when Reporting a Teleconference Issue? Click Ok, and restart the system for good measure. i?DvdF>_qRQRei$lO 6mW]i 5lOc6chu~7VG\w)pguN #vCd Vwtz{\+@fw]Pa\\s0.pi&rC2Zy,cYeQ=)=k H|T=QWY}K+H"5N lg(ff._u&?hX*4T.y|\EX ~^Gxx8O'`~|#$#^{)t8/DC+_TkZ7L@\1w)9UHviK+pqm*h:EtzeGDZgC7$\!.,re$Yj DoU}`i2m5+Cs+]g5"0@fug1y_LW?/A)d?1+5FiKz Guess you've selected "All devices" over there.. I suggest you to update all your drivers from the manufactures site and check if it helps. 2. *J )kJmg9 H+ OverviewWebex Audio (Hybrid Audio) allows attendees to join an audio conference using their computer (VoIP) or a phone. Webex Administration Webex Video playback missing Audio 3752 5 2 Webex Video playback missing Audio Go to solution martindickinson Beginner Options 05-20-2020 07:19 AM Hello All, When trying to play/share a Video over webex (i.e from Youtube), the audio is not shared. In the Control Panel, select "Hardware and Sound" In the Hardware and Sound menu, select "Sound" Once in the sound menu, navigate to the "Playback tab and locate the device that you would like to output audio to (in this case, we've select the WH-1000XM3) After your device has been selected, select "Set Default". THANK YOU THANK YOU THANK YOU THANK YOU! This might prevent other apps from being able to use it. So, Webex - Windows is not supporting Bluetooth in simple words. Required fields are marked *. Use the buttons on the Recorder Panel to control recording: In the Webex Recorder, select Settings > Webex Recording Settings. If your mic isn't listed, it may not be plugged in. 153 0 obj <> endobj Check back often to see the latest information about any issues we've solved or updates we've made. Thanks! Disclaimer: Some pages on this site may include an affiliate link. Try running the sound troubleshooter. The wire itself can be damaged and theyre not very sturdy so even a little bend can damage it to the point that it doesnt work. Pretty sure that software is no longer supported. My understanding is that the way Windows implements the Bluetooth protocol does not allow for sufficient bandwidth to allow high-quality two-way audio. Go to. Also, the headphones' stereo profile doesn't work anymore on the computer in general (i hear no output on the headphones) whenever I partecipate to a webex meeting, even if the meeting is not using that audio profile. This option includes the 'Call me' and 'Call in' options.There are three types of Teleconference Audio: If you have an audio issue with 'Call in' or 'Call me,' reach out to your host of the meeting or your local support team. Contact Us | Privacy Policy | TOS | All Rights Reserved. Webex Webinars (Events (new)) | Known Issues. Too many open pages and tabs can confuse both you and your colleagues. Your email address will not be published. Unfortunately, sharing video and audio files still isnt possible on Android at this point, but you can share video on the iOS app. Select your headphones from the list that opens. Have you ever shared a video with sound in Webex? Open the Webex desktop app on your Chromebook. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Tap the audio connection options in the Webex Meetings app. Choose the screen or app where your video is. So, no matter which OS you have, sharing your video with sound on the Webex web app consists of identical steps. If for any reason you forgot to change a setting before joining your meeting, don't worry! WBX67648 - What are the Audio Controls for a Personal Conference Number (PCN) Meeting with Cisco Webex Meetings? If you can't hear through the headset and/or the mic does not appear to work, follow the directions below to resolve this issue. p/$Rhr]u What is the participants originating number. pN,Pk\t)0YbaQk`Ne The easy solution is to actively disable all audio devices that are not used or have speakers/headphones connected to them to force the player to pick the right one. So even If I have Headphones connected or not, I am going to get the sound from the main speaker. This is the default audio connection type. Although the desktop app provides many more features, you can participate in video meetings on the web app as well. This is your home to ask questions, share knowledge, and attend live webinars. Introducing the first best-of-breed suite for hybrid work. Earphones usually work but in recent weeks they often do not. Go to the screen or app that contains the video that you want to share. HJ@y:C6`BA!xQ1E}{'H% 72j@E`Bx1q+@A/4 x4y1@&AaErt WBX9000033889 - Error: 'Can't connect to Audio' While Joining Webex Audio Conference. Business-className phones for the desk, the frontline, and everywhere between. Learn how your comment data is processed. The Cisco Headset portfolio includes a range of single-ear and dual-ear models, wired and wireless options, plus a variety of connection options so you can experience great sound no matter what your job requires. I just wanted to leave this info somewhere where other victims of Webex could find it. You can find more information about requirements and limitations related to Personal Conferences here - Compare Webex Meetings Types.How to connect?Schedule a Personal Conference or Audio Only Webex MeetingCommon issues: Tips and tricks for using audio with Webex Meetings Suite. How to gather Webex Grabber Logs on Windows? Use the Webex Player to play recordings. 202 0 obj <>stream Just used this at my IT Service Desk position. H]K@rfa's+ uAp1xkE13IK[5u&LLQz":2o2xi"-F104*-8QB%-("9$,YNgL;~LHUMS-UWUr+VB*:UQfz~BrZ(#Pap a"U-bM3_"/&Wt6>\ Record all screen activity in any application on your computer by using the Webex Recorder for Windows. 0 Just remember, when you share your screen, your colleagues can see everything it contains. Scroll down to Webex Recorder, click Download, and follow the prompts. Bose or Beats arent known to have hardware failure but theres always the odd piece out on occasion. They may want to switch to the MP4 format for recordings instead. The video window switches to the active speaker's video, unless the host locks the video window I got my laptop hooked to a tv through HDMI and I have a headset on my laptop so the audio outputs from the headset and the microphone works as well. Your email address will not be published. I have notification sounds turned on for all messages. The easy solution is to actively disable all audio devices that are not used or have speakers/headphones connected to them to force the player to pick the right one. Enterprise-grade security, administration and management of Webex. A new tap will appear. Check the apps sound settings, and make sure the correct device i.e., your headphones have been selected, and the volume is not set to zero. endstream endobj 158 0 obj <>stream Under Output, make sure the . Integrate with the apps you love to use everyday. Call me: When you join a session, enter your phone number and Webex calls you. WBX26419 - What Information Do I Need when Reporting a Teleconference Issue? hbbd```b``z"kl fH`%0)m0 R H2Z`CM0$+ |oAr.eW``M$1W r In this guide, we will show you how to share your video with sound in Webex across different devices. Does Webex Offer Interpreters or Translators for International Audio Conferences? Wired headphones almost always connect via the jack and it can come loose. Focus on what matters, with this Bluetooth wireless headset for the home, the office and the journey between. Of course this is where Cisco's help ends. For what I understood with some research, I have two bluetooth profiles for my headphones: When connected to a webex meeting, I can no more choose the stereo profile for the headphones: only the low-energy one is shown in audio settings (along with other audio profiles that are not related to my headphones, like the computer speakers), with the consequence that audio quality is really bad. The Bang & Olufsen Cisco 980 delivers an engaging, high-end audio experience for phone calls, video meetings and listening to music. If youve invested in expensive headphones, you can have them replaced or fixed by the manufacturer. You also know how to stop sharing content, and how to switch between different screens and apps to ensure the meeting flows smoothly. Use the Webex Recording Editor for Windows to edit recordings. Schedule a Personal Conference or Audio Only Webex Meeting, WBX66385 - Error: 'I'm sorry your entry is not valid' when Entering Host/Attendee Access Code, WBX86514 - The Audio PIN is Missing from the Calendar Appointment. From trying the conversion from ARF to MP4 - it required authorization from the domain where the recording was made. At the bottom left of the page, select Webex Training, Webex Events, or Webex Support. Headphones arent the type of hardware to give you trouble. One of the most important aspects of participating in video meetings is the ability to share your content with your colleagues. The way you log in to Cisco Community has changed, click to learn more! If you are listening to music: Press Play on your device to make sure audio is playing. ;<> ZeWuGjAklok7GMy|Aou#rJ6$m4HH#GJ>Z:IL&{J8; Db+UTC9uUY5q GMDK>znWt}=1S58cy;_p9#G+OoP+he@'X 1f=7-8xJ5]iq[M|"W)89G ( Welcome to the Webex Community. Stay focused. I have tried some proposed solutions without success: The problem appears only with bluetooth connection: headphones connected through cable or computer speakers/microphone have no problem. 178 0 obj <>/Filter/FlateDecode/ID[<13BAF0444F3E0248815A176B9BE4BD48>]/Index[153 50]/Info 152 0 R/Length 119/Prev 546282/Root 154 0 R/Size 203/Type/XRef/W[1 3 1]>>stream Webex is a fantastic web conferencing platform that allows you to share your video content at a high frame rate, allowing other participants to see and hear the audio clearly. There are no meeting-level options to enable or disable this feature. Output sounds configured to go to whatever device is selected (I've tried laptop speakers, two different pairs of bluetooth headphones), verified notifications are enabled in Mac System Preferences but no matter what I do, notification sounds will not play. Welcome to the Webex Community. Hi, Welcome to the Microsoft Community. endstream endobj 162 0 obj <>stream Windows 10 can set volume on a per-device, and per-app basis. on a specific participant. Always look your best! Technically it's enough to disable the ones the player falsely uses for output until the right one is chosen. Your email address will not be published. 2 Z'T6I0'=Yt>0D<3VwXVwVHSU*8Toug]B,%x:. WBX000025862 - Can I Join the Audio Using Webex VoIP If UDP and RTP Traffic is Blocked in My Network? Deep integration with Cisco Devices and clients for easy setup and effortless administration. (For playback) a sound card and speakers or and headphones . When your video finishes playing and you dont want to share any more content, simply go to the. Cisco needs to figure this out. The player picked an audio device for output that was neither the default, nor the default communication device - but one of the monitors that also had audio out. Use the Webex Recording Editor to edit recordings. Professional cameras, optimized for video meetings. Manage and troubleshoot all Cisco headsets from within your existing Cisco infrastructure. Then, use the computer audio (default); if you want to use your PC being a headset or speakers. a4fmlkxE82z1FHn*Gf Z The web app lets you choose between, Navigate to the screen where your video is and click on, Once your video finishes playing, click on. Choose Your Audio and Video Settings Before You Join a Meeting or Webinar, Adjust Microphone and Speaker Volume in a Webex Meeting, How to Use Webex Audio in a Webex Meeting Session, How to Use Webex Audio in a Webex Meeting (Slow Channel), How to Use Webex Audio in a Webex Event Session, How to Use Webex Audio in a Webex Training Session. Verify that " Use computer audio" is selected 2. I really appreciate this post, you've saved me so much time and energy! The way you log in to Cisco Community has changed, click to learn more! %PDF-1.5 % I believe you are simply encountering a limitation of Bluetooth communication devices in Windows. is displayed in the recording. If you are in the audio portion of the meeting and need to share a presentation, document, or application with meeting participants, you can start the online portion of the meeting and the participants can join it while still participating in the audio portion of the meeting. Call in: Webex provides a toll or toll-free phone number to call when joining a session (global numbers are also available). This feature isnt possible on other browsers at the time of this writing. dVD8 9\[x#b,1iaVoEW[ZnJnZHGc-:2e-vB}h%2;S64Wo~Cy?L[_AT9j)%9D-:R$OBG 7"sYRNkct+Ga*1:sV W & All-in-one room devices for video meetings, digital whiteboarding and content share. This does not effect our editorial in any way. Check Settings->Audio, there is an option to configure at which devices "Ringtones and Notifications" should be signalles. Headphones are simple in terms of hardware; you connect the pin into the jack, and things just work. Webex Integrated Voice-over-IP (VoIP) Audio This audio option sends the audio over the Internet. Recorded files are saved on your computer in the Webex Recording Format (.wrf), a proprietary Webex format. To share your video file with sound in Webex on Windows 10 using the desktop app, follow the steps below: Thats about it. The resolution of the video might not always be clear, and your colleagues might not be able to hear your video at all. Connect your headphones and play sound, and then check if the volume is enabled and turned up for both. Right-click your sound card/device and select. How to gather Webex Tracer Logs on Windows? Lee Stanton Headphones bluetooth stereo profile not working during webex meeting, Customers Also Viewed These Support Documents, Changing the output volume both from windows, from webex and from the headphones. If the issue persists, please contact our Technical Support with the following information gathered:Note: Gather logs while replicating the issue. Hover your cursor over the screen for the toolbar to appear and go to. Heres how its done: Thats all there is to it. Headphones that have a mic with them are often set as the default communication device. They make the sound better but they can also cause problems. If you have joined the session following the steps above, then you are using Webex Teleconference audio.OverviewWebex Teleconference Audio includes the in-session audio options Call me and Call in.There are three types of Teleconference Audio: If the issue that you are facing persists, please contact our Technical Supportwith the following information gathered:Note:If the issue is reproducible, gather the information and contact support immediately, we would need a call sample less than 24 hours to engage our carrier. Sadly, the Network Recording Player does not allow you to change the audio device, yet insists on not using your defaults. This documentation will highlight the troubleshooting steps that should be taken when video audio is not coming through during a Webex Event. Consistent with FAR 12.212 and DoD FAR Supp. I'm using windows 10. Let teamwork thrive. Call me at: Put a phone number and Webex calls you Call in: If you are going to use your phone for audio, dial in when the meeting starts Final Remarks Something in Webex is causing these issues. Additional features, storage, and support start at just one low price. The Cisco Headset 530 Series offers wired USB or RJ models with quick disconnector. Try these steps if you can't hear any sound in your Cisco Headset 730. If you want to share a video file with audio in Webex on a Chromebook, follow the steps below: To make sure everything goes smoothly, prepare the video before the meeting starts. Before Joining your Webex Meeting/Event 1. H]kQ?9@E4hzFMh~"|=cV}l0~WWn Press Windows key + X Click Device Manager Expand Sound, video and game controllers Click on the appropriate icon and then Set Default. Start a new meeting or join one that is already in process. The host needs to set up their Audio Pin and save it before being able to generate the Personal Conference meeting account information. Under these settings, an audio device can be selected, and their volume can be set. This was very useful. Integrated VoIP enables meeting hosts, trainers, or event producers to use the Internet (or a private IP network) to deliver the voice aspect of a meeting, live online training or large event. to learn more. Optional Y trainer cable make it easy for training scenarios. Save my name, email, and website in this browser for the next time I comment. Helped the end-user and saved the day tysm. OverviewA Personal Conference meeting includes an audio portion and an online portion. ), Webex Tracer Logs (for a meeting that is in progress or while replicating the issue), Wireshark logs (for a meeting that is in progress or while replicating the issue), Webex Grabber Logs (for a meeting that has already ended). Whats more, the process of sharing content on the web app and the desktop app is relatively similar. WBX27847 - How Do I Get International Phone Numbers Enabled for a Meeting? I didn't have any sound because of my monitor. August 20, 2022. As a software developer I am really at a loss for words. The Cisco Headset 520 Series offers wired USB models with 3.5mm audio interface to let you use it for multiple scenarios. You can capture multimedia audio through an additional adapter and voice over narration by connecting a microphone to your computer. I-zl',YOL=AO)'=i("pbsqwl%jM|,H^4[ Reboot your headset. To share video with sound in Webex on the web app, follow the steps below: Note: The option to optimize for text, images, motion, and video is only available on Google Chrome so far. You should be able to hear audio from your system, and if your headphones have a mic, you will be able to use it with a chat app or any other app that can get sound input from your system. Choose how you want to hear the audio in the meeting: Use Internet for AudioUse your phone with earbuds or on speakerphone. endstream endobj 157 0 obj <>stream This is a Cisco product- for more information see https://cisco.com/go/webex, 2. Technically it's enough to disable the ones the player falsely uses for output until the right one is chosen. Between the above two checks, you will be able to determine if you have a hardware problem, and where that hardware problem is i.e., with your system or with the headphones. If you're experiencing an issue with Webex App, meetings or sessions, check to see if it's something that we already know about and have a recommended workaround. Some apps, particularly those that record audio, or that are chat applications, have their own sound settings. Multimedia audio through an additional adapter. 227.7202-1 through 227.7202-4, and notwithstanding any other FAR or other contractual clause to the contrary in any agreement into which the Agreement . Let us know in the comments section below. It is possible that your audio drivers are not up to date. Troubleshooting Guide for Echo in a Conference. Stay focused and sound perfect, with the lightweight wireless headset designed for home and the office. /?7.>#gC/IdRA$_z,\J/K"rxPD1?d^h6`SvmN/;vr3f` t Idc if it's 5 months late, take my updoot. I was just called up by a friend who had issues playing back his recorded classes. You can quickly fix problems you might experience in a Cisco Webex meeting use these articles to resolve issues that might occur while hosting Webex Meetings.Click here: Troubleshooting Webex Meetings to learn more.Use the Service Status page to check if there are any ongoing global issues: Webex Status Page.
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