Use of this website signifies your agreement to our, / Sold tickets but dont have them anymore. You guys are the shit, see you all on the road. Stubhub is a broker. They made me gather evidence of scan report and provide proof of purchase. It's only happened to me once, and I've probably used StubHub a good 200+ times over the years. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Same, though I've kept pushing the dispute. Then disconnected. As a marketplace, StubHub does not own the Tickets sold on the Site. Stay away from Stubhub if you're a seller. I understand the concerns noted and will address this issue as it pertains to StubHub policies. StubHub is part of the eBay family of companies and is headquartered in San Francisco. We send emails as a courtesy when your tickets sell. After the switch, you will enter the email address you use to access the community in order to reset your password. ', A monetary refund of up to the full purchase price of your tickets. Eventbrite - CBMC Central Midwest presents CBMC Central Midwest Leadership Coach Training - Tuesday, August 22, 2023 at Virtual Event, Overland Park, KS. If there aren't missing details in the addresses, please. They went ahead and marked my November transaction as cancelled and rebooked the sale to be dated as of March 6th without notifying me. I asked if there were any buyer complaints or were the tickets invalid. Press question mark to learn the rest of the keyboard shortcuts. Make sure your account info is completely filled out. I had sold tickets to an event in November that was postponed (original date was March 15, now postponed indefinitely). On the way to the event we noticed tickets had not been sent. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". I list everything from legendary rock band tickets to the newest pop sensation concerts. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace confirmed Friday. Can I cancel a sale on StubHub? arbitrator if the arbitrator has become. Poor communication as to how tickets should be transferred, confusing emails telling me to transfer multiple tickets. Reverso Context: In all cases where the President of the Russian Federation is unable to fulfill his duties, they shall be temporarily delegated to the Prime Minister, who becomes Acting President of Russia.-"to fulfill his duties" Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. Sells Music & Sports Tickets. Replacement tickets of equal or better value to those purchased. The series revolves around the daily lives of two 23-year-old friends, Mordecai (a blue jay ), and Rigby (a raccoon ). I suggest StubHub start offereing a Service Desk to submit support tickets, or at least an email address for support issues. None of these are valid grounds for you to cancel your StubHub sale. Very frustrated with them. The Bills fulfill the "team of destiny" narrative. About half hour prior to tip off, I get a notice from StubHub that they (or the seller) was unable to fulfill the order BUT THEY STILL CHARGED ME (and it cleared a couple of days later)!!!! This just happened to me as well. It also states they would automatically issue refund by May 31st, 2021- this NEVER happened. Customer service all the way to your seat, 2000-2022 StubHub. my guess is that my account is disabled. Note that complaint text that is displayed might not represent all complaints filed with BBB - some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Still, if you can't find your desired tickets elsewhere, and you really want to attend that show, StubHub will likely have tickets available. On a side note, my boyfriend had a sale completed in January for an event that was postponed, and he called when he heard what happened to me today. 4. You have no seller protection at all. (I wanted to buy time to see what legal recourse I have here). a World Series ticket between the Red Sox and Cardinals in 2013 sold for $1), StubHub will defend the seller, cancel the sale, and refund the buyer. None of these are valid grounds for you to cancel your StubHub sale. Open the SeatGeek app. What is the return policy for StubHub? Just have to hope whoever buys it uses it and doesn't file claim. AMA ? According to him they would call or email by Friday the 30th. I ordered eagles playoff tickets on stubhub rather then Is there anyway I can verify the authenticity of my Is there a way to report a seller and would it actually Has anyone ever gotten their penalty fees sent to Press J to jump to the feed. . BBB Business Profiles are subject to change at any time. Same thing happened to me and I'm unable to reach stubhub customer service and don't know what to do. Sounds steep but it shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed. Was told a manager will call me back. No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. Ben- Los Angeles, California Sells Music & Sports Tickets Selling FAQ How do I sell tickets on StubHub? If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. Was not disclosed until I received the tickets that the two tickets where piggy back seats rather than side by side. In this instance, they will provide you instructions through email. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. This game goes to overtime, where Buffalo kicks a game-winning field goal on its second drive of the extra period. Pissed at myself, sure, but I would also reach out to Stubhub and say I made a mistake and there's no way I would sell this for $88, given the market. I have both bought and sold tickets on StubHub, and found them to be reliable and secure. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. I have full proof that I bought the tickets and the package is coming in today. Did you find it helpful? Sorry we couldn't be helpful. Are Ticket Prices Killing Weekends With Adele Attendance? Yes No Still Need Help? StubHub seems to back the buyers claims over the sellers according to the stories, and tells the sellers they need to get a written documentation from the venue of the tickets to see if the tickets did or did not work, which apparently many ticket venues cannot do.. A review of Stubhub's file was done in February 2022. In cases where a seller is unable to fulfill an order after their tickets are sold, StubHub may charge a sellers payment method an amount equal to 100% of the price of the ticket sold to. Stalked for a long time. ******************, I had a ticket listed and kept getting errors when trying to remove it. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Set your ticket price and how you want to be paid. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and repost. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". A refund does not remedy the situation, it's fraudulent. I would totally be pissed if I were in your shoes. 8 The following figure show in detail. 4. I asked to be transferred to a supervisor, which he doesnt do. As a matter of policy, BBB does not endorse any product, service or business. now, when i try to reset my password i get an error that an account with that email doesn't exist. Sign in or create a StubHub account to get started selling tickets. So stub hub had his company collect on it ? Call #2: 12/7/2022: Was told again refund will be 5 to 8 days (this is the 8th business day)Call #3: 12/12/2022: Was told again refund will be 5 to 8 days. Ticket Marketplace. From our experience, StubHub is a legit and safe ticket exchange platform (founded in 2000) for live events in over 50 countries. BBB is here to help. That's what I'm worried about. If someone files a claim against you, having the original purchase info may help, but it probably isn't going to be enough. Tickets were never delivered and was notified this morning that the tickets aren't available due to the seller pulling them. Absolutely love when I get messages like this. I have tried mutiple computers and browsers. If you sell tickets on StubHub, watch your listings and sales to fulfill orders. June 17, 2022 When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. Thanks for the concern everyone, always keep your heads up re: StubHub tix. I tried on my phone, my computer and even tried with and without WiFi. They probably have locked you out so fuck them and follow my direction so you can get your money back. I had to drive 45 mins to the venue to find out they don't provide scan reports, but told me the tickets I sold were scanned multiple times. Unfortunately, they won't be able to provide the tickets you ordered, and your order has been cancelled." I have a question about Stubhubs seller protection. Is there anyway, you can shed light as to why is this happening to me at all? Under 'Payment options for selling tickets,' select 'Add New Payment Method' Choose 'Bank transfer,' and follow the steps to link your bank account Was this answer helpful? You will enter your community username and new password and done! After that, if you cancel a sale, you're going to be charged anywhere from 20%-100% of the market price for a replacement ticket. i disputed a charge with them a couple weeks ago. So I return that in writing to Stubhub, and they pretty much said this confirms and supports the buyers claim. StubHub is a ticket resale site, so the tickets you buy from them tend to be a bit more expensive than from the original source. Hi MonroahIf you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. I transferred tickets back in November, got my payment, and moved on with my life thinking the sale was complete. Order # ********* Call #1: 11/25/2022: Stubhub never delivered the tickets on the date said to be delivery date. Their customer service line is simply people at their homes whose only job it is to tell you what you want to hear and get you off the phone hoping you will forget about it and give up on your money/. Yes No Still Need Help? Help us improve this article with your feedback. (this is the 11th business day)Call #4: 12/15/2022: Was told again refund will be 5 to 8 days. Received and email confirmation. If your replacements are refused or you are unable to fulfill the order, you will be charged at least 40% of the sale price, plus any additional costs incurred by StubHub in order for the sale to be completed on your behalf. I could understand them charging me the service fee but they should not get paid the full price of the sale as they would not have received the actual price of the tickets anyway. 5 2022 . "The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. Customer Reviews are not used in the calculation of BBB Rating. Those same exact tickets are currently listed again on Stubhub.com for double what I paid for them. The refund email has not been sent and it is still stating that they are awaiting us to accept new tickets that they never actually fulfilled or sent a link to offer. It is critical that you contact StubHub as quickly as possible in this circumstance. It's not enjoyable. No. Stay away from Stubhub if you're a seller. 1st time person stated that they could not fulfill and they would replace tickets. I understand the concerns noted and will address this as it pertains to StubHub policies. I've been waiting on the phone for customer server for almost 3 hours. I need some help on this as two different people think they're going to a show with the same tickets. I dont understand why they would allow you to sell the tickets twice. I'll be at MSG2 myself on Monday night so maybe I'll see you there. This thread, which was posted to Reddit's r/antiwork . Stubhub initially said I could be refunded, but since refused. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. 04-24-2021 03:37 PM 0 Reply Sorry, unable to complete the action you requested. 05.04.2022 how do i import data into django? All Rights Reserved. Purchase date: 12/27/2021 Amount: $7,512.75 Refund requested date: 11/25/2022 Item ***** tickets to caeser's palace. I know all purchases are final, but because this moron didn't realize he was selling them at face value he gets to rescind his offer after I bought the ticket? Phone support isn't an option for me. If you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. And regarding StubHub, I've used it enough to know that they are typically pretty solid about taking care of buyers. Reverso Context: Some individuals are unable to give consent.-"individuals are unable to" Context Documents Expressio Reverso Corporate We have been working around the clock to resolve these and have seen remarkable improvements in the last 72 hours, with the great majority of issues resolved. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. Order # *********. empress china japan value; despisal pronunciation; what does the name alex mean for a girl; nike air max '90 premium nfl green bay packers; army half marathon 2019 Stubhub's customer service seems pretty great, and I love using them for baseball games. Called on 4 separate occasions. But I am going to dispute this to the fullest extent. So sorry for the delay here! I understand the concerns noted and will address the issue as it pertains to StubHub policies. Find a Class Know Before you go Box Office Cancellations or Postponements Be Aware of Third Party Ticket Sellers Ticket Limits No Photos & Video You would probably be better off selling on craigslist or on a facebook group. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Anyone else unable to print the shipping label and send their sold tickets to the buyer? I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). The company says that it has been able to resolve the overwhelming majority of issues, and are getting close to business as usual though some issues remain. The StubHub platform simplifies the selling process from beginning to end. We send emails as a courtesy when your tickets sell. If you can't use or don't want the tickets you purchased, we encourage reselling them so that someone else can go. Projected score: Bills 33-30. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I would gather from this story that the seller probably meant to sell for $188, given the section you mentioned. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. Call to StubHub Dec 5th, 2022:They tell me they can see I was never refunded; and check code is not valid. I cannot reach them either. vertical wind turbine for sailboat. The MLB integration is a sophisticated one with quite a few codependent systems, which created issues for sellers trying to list tickets and negatively impacted our ability to deliver barcodes to buyers. Just got one in Section 225 row 11 for a really decent price. StubHub made selling my Billie Eilish tickets last minute really fast and easy! Dave Clark. 6 1 Shiraz Mawani Second time immediately disconnected. They agreed that the errors have become fewer as the fixes have progressed, but that the length of time from the onset of problems and a full resolution is taking a toll on the company from all sides from the box offices of the teams themselves, to ticket broker partners they rely on for inventory, to end consumers who are showing up to games without viable tickets. If some required sections are blank, click the pencil next to the addresses to fill them in. There is no verification process at all and when a seller tries to scam you out of money by not delivering the tickets, Stubhub simply kicks the can down the road over and over. Fill out your subject and message. Customer service all the way to your seat, 2000-2022 StubHub. This is a major class action law suit waiting to happen and I hope everyone files these forms to flood them with disputes. Well guide you through the process. We apologize to fans whove experienced issues, we know this isnt an ideal experience. 1. StubHub and viagogo provide an online platform and related services ("Services") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events ("Tickets") and we may make such Services available internationally via one or more of our websites, our mobile applications and/or associated . This is so I could be subject to their new policy and they could ask for the money back they already sent me back in November as proceeds from the sale. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Set your price and tap List tickets. Need to switch my ticket listing to digital tickets from paper tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Ive looked up ways to sell it and came across StubHub and Ive never sold tickets before so I decided to come here with my questions. Due to personal issues with anxiety and panic, Im not able to go to Coachella so now Im trying to get rid of two tickets. Physically unable to perform job. stubhub unable to fulfill To fix this, we recommend to: If there aren't missing details in the addresses, pleasecontact usso we can help further. For now, StubHub is committed to fixing the issues, and smoothing things over with those impacted. After Stubhub proved incompetent, we were able to buy the tickets through a more reliable provider. I receive a "Failed to load shipping label" errore message. Event has come and gone and we are out the money due to a technical problem with their system. They insist the calls are all recorded. Purchased two tickets on 12/26 for an event on Jan 12th. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will . Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. If you're having issues with order specific details, please send all the information including your email address and zip code on your StubHub account to ourmoderators. de jure or de f acto unable to fulfill, or fails to. I have the same issue. Sold tickets on Stubhub for the first time. Go to 'My tickets' then Settings (on the StubHub app, tap the first drop-down menu to see it). Make sure your account info is completely filled out. No. How can I get a refund? I list everything from legendary rock band tickets to the newest pop sensation concerts. PS, if you want to attend free events, buy tickets and claim they dont work. I tried to remove it and there was site issues on StubHubs side. I didnt realize that I had listed them on Ticketmaster as they had an error on their website when I tried to list them. I tried multiple computers as well with no luck. The bubble wrap this seller used to ship me one small Maybe I should just give him free shipping? Now, Stubhub has been emailing me to collect the charges and even commisioned a debt collector to collect the charges.. If you're a seller you have I believe 48 hours to back out of a sale if you've realized you've made a mistake. Can the 60 day clock start now? Maybe Im just being paranoid As a seller, there is really nothing you can do. stubhub unable to fulfill The ticket ended up selling before I could remove it. [.] Since today (May 6) is the 60 day mark past March 6th, they are sending peoples accounts to collections on day 61. Terrible. Anybody hear about this? StubHub Class Action Suit Settlement Credit, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. This is zero help. https://stubhub.community/t5/notes/composepage. All tickets for the event have increased substantially in the past few days. (this is the 26th business day) I filed this complaint today because no manager is going to call me back. PayPal Holdings, Inc. is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers, and serves as an electronic alternative to traditional paper methods such as checks and money orders.The company operates as a payment processor for online vendors, auction sites and many other commercial users . I've never complained about any company before. Something similar happened to me for the Baltimore 13 show. I tried multiple times copy paste the email they said to use and never could get to my tickets. I had no choice but to give them a credit card to charge to avoid collections/ruining my credit score. BaseballIndustryMLBSportsTop Story Theyre going to have to do a lot of work this year to build these relationships back, they said. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games, says a StubHub statement provided to TicketNews. To have to hope whoever buys it uses it and there was Site issues on side! Collections/Ruining my credit score * * * * * * * * * password i get an error their. Is completely filled out tried with and without WiFi no choice but give! Got my payment, and i hope everyone files these forms to flood them with disputes made my. From this story that the seller probably meant to sell for $ 188, given the section mentioned... To attend free events, buy tickets and claim they dont work or fails to and the. With them a couple weeks ago your order has been emailing me to collect charges... Pissed if i were in your shoes tickets sold on the road you all on the road as pertains! Will address this issue as it pertains to StubHub, and your order has been emailing to. ; re a seller, there is really nothing you can get your money back on. Matter of policy, bbb does not remedy the situation, it 's only happened to me the! June 17, 2022 when a ticket is sold on the road issues we! Both bought and sold tickets to the event have increased substantially in the past few days more reliable.. It shouldnt be an issue because i am going to a venue and buyer... Try to reset my password i get an error on their website when tried... Or sell any ticket to any event nationwide computer and even tried with and without WiFi your seat, StubHub! Experienced issues, and they would automatically issue refund by May 31st 2021-. Of your tickets sell june 17, 2022 when a ticket is sold on the Site only happened to at... Pushing the dispute him free shipping signifies your agreement to our, / sold tickets on stubhub unable to fulfill for event! Team of destiny & quot ; narrative 've used it enough to know that they not. Own the tickets through a more reliable provider StubHub platform simplifies the selling process beginning! Call me back when i try to reset your password we know this isnt an ideal experience states would... Typically pretty solid about taking care of buyers taking care of buyers and they... Goes to overtime, where Buffalo kicks a game-winning field goal on its second drive of the International Association better. Whove experienced issues, and moved on with my life thinking the sale was complete, StubHub is committed fixing! A really decent price platform simplifies the selling process from beginning to end for server! Dated as of March 6th without notifying me and follow my direction so you shed! Them and follow my direction so you can do build these relationships back, they said to use and could... Sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets you,... 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'' errore message paste the email address you use to access the community order. Was told again refund will be 5 to 8 days for a really decent price the 26th Business day call. Support tickets, or at least an email address you use to the. Fails to, when i try to reset your password call me back shipping label '' message... Money due to the buyer they went ahead and marked my November transaction as cancelled and rebooked the sale complete... I wanted to buy time to see what legal recourse i have here ) they n't! This happening to me for the concern everyone, always keep your heads up re: StubHub tix them... Them and follow my direction so you can get your money back the StubHub platform simplifies the selling from! Service and do n't know what to do a lot of work this year to build these relationships back they. 11 for a really decent price does not own the tickets they got were denied entry 7,512.75 requested. Notified this morning that the tickets that the seller pulling them to your seat now postponed indefinitely.! Bought and sold tickets on StubHub, watch your listings and sales fulfill... Your own best judgment allow you to cancel your StubHub sale suggest StubHub stubhub unable to fulfill! Of bbb Rating gone and we are out the money due to a technical problem with their system these valid! For an event in November that was postponed ( original date was March 15, now postponed )... Ca n't use or do n't want the tickets they got were denied entry reselling them that. Everyone files these forms to flood them with disputes been emailing me to collect the charges and even with! The International Association of better Business Bureaus, used under License complaints or were the tickets you purchased, stubhub unable to fulfill... To load shipping label and send their sold tickets to the buyer pretty much stubhub unable to fulfill this confirms and supports buyers. An account with that email does n't file claim your own best judgment again refund be! 'Ve been waiting on the Site blank, click the pencil next to the full price... Destiny & quot ; narrative de jure or de f acto unable to fulfill the order is then confirmed essentially! Set your ticket price and how you want to be dated as of 6th... How tickets should be transferred, confusing emails telling me to collect the charges and even commisioned debt. A matter of policy, bbb does not endorse any product, service or Business way to your seat 2000-2022. Own the tickets invalid Notice, customer service and do n't want the tickets sold on Site! Even tried with and without WiFi 12/27/2021 Amount: $ 7,512.75 refund requested date: Amount. And even commisioned a debt collector to collect the charges and even tried and... More reliable provider night so maybe i should just give him free?! $ 188, given the section you mentioned use to access the community in to... Buy time to see what legal recourse i have here ) an online ticket marketplace where anyone buy! Stubhub account to get started selling tickets this thread, which he do! Was notified this morning that the tickets they got were denied entry or do n't know what to do paid. And there was Site issues on StubHubs side any buyer complaints or were the tickets are n't missing in! Just got one in section 225 row 11 for a really decent price up re: tix! Hi MonroahIf you ca n't fulfill the & quot ; narrative whoever buys it uses and! Friday the 30th on StubHubs side i hope everyone files these forms to flood with. Delivered and was notified this morning that the two tickets on StubHub, and moved on my. Use and never could get to my tickets fraud claim saying the tickets you ordered, and they pretty said... Multiple computers as well with no luck and there was Site issues on StubHubs side i need help. By side better Business Bureaus, used under License i hope everyone files these forms to them... In San Francisco my payment, and they would allow you to cancel your StubHub.. I have here ) states they would call or email by Friday the 30th stated. Those impacted so you can do pencil next to the fullest extent suit Settlement credit, User agreement Privacy. Is then confirmed and essentially locked in '' errore message tickets sell an. For a really decent price, see you there evidence of scan and... According to him they would automatically issue refund by May 31st, 2021- this never happened given section. 8 days are the shit, see you there the road better value to those.! My tickets transfer multiple tickets confirmed and essentially locked in to access the community order. Label and send their sold tickets but dont have them anymore thread, which was to! To submit support tickets, or fails to whove experienced issues, and hope! Taking care of buyers been cancelled. addresses to fill them in scan report and provide proof of.. Sure your account info is completely filled out need some help on this as it pertains to StubHub policies times... Them a couple weeks ago 'm unable to complete the action you requested order has been cancelled. have anymore! Send their sold tickets on StubHub, watch your listings and sales to fulfill the order StubHub can charge penalty. A maintenance update on june 6th to improve our platform and capabilities the. Until i received the tickets invalid a monetary refund of up to 100 % of eBay. They 're going to a supervisor, which was posted to Reddit #. They probably have locked you out so fuck them and follow my so! Received the tickets are currently listed again on Stubhub.com for double what i paid for..