In an email sent to guests with outstanding FCCs, Royal Caribbean International announced the removal of expiration dates for the fare-price credits. Hope they help. For the last ten years, you have supported Royal Caribbean and voted us Best Sales and Service in the cruise industry. If your Royal Caribbean cruise has been affected by cancellations you can receive 125% Future Cruise Credit to use by 30th April 2022 on sailings departing up to 30th September 2022. The 125% Onboard Cruise Credit offer window varies depending on when your sailing was suspended. Display as a link instead, Whether you cruise multiple times per year or you're new to cruising, the goal of Royal Caribbean Blog is for it to bea useful resource for keeping up to date with what's new and exciting with Royal Caribbean. Every cruise line is a little different. Taxes and fees, as well as any pre-purchased amenities or onboard packages will be automatically refunded to the original form of payment within 45 days from the cancellation date. In conjunction with the CDC no-sail order, all sailings departing on and before June 11th, have been cancelled. Many cruise travelers eagerly took advantage of the offer to collect the bonus, which could then be applied to another sailing at a future date. Some cruise lines require you to use all of your FCC at once or forfeit the overage so, if you dont use it, you lose it. Hi! Meanwhile, all other travel, such as trips booked directly through cruise lines or other online travel agencies, earn 2X points. Already have a cruise booked? I was told 30 days by the Resolution department rep, interesting part is that when its sent out it will have past the expired date, however MEI can call and they will honor it and reset it for immediate use for bookings, https://www.royalcaribbean.com/reservation/future-cruise-credit. Enter your Future Cruise Credit number(s). Started in 2010, Royal Caribbean Blog offers daily coverage of news and information related to the Royal Caribbean cruise line along with other relevant topics of cruising, such as entertainment, news, photo updates and more. So the fact it was given as a credit, and had to be justified, sounds like the credits themselves were a 'freebie' under the contract, so Royal has already given a bonus. That could include people who have opted not to get vaccinated or those who cant be vaccinated for medical reasons. Royal Caribbean has made it quite easy to redeem a future cruise credit, whether you are booking directly or with a travel agent. Youre locked in at this point. When you get your FCC email, look for an expiration date to understand when you must use it by. Also Check: Can You Smoke On Viking River Cruises. It notes that Canadian ports will remain closed until July 1. on your own, please contact the service provider directly for your options with them. In the end, the remaining balance to be paid was only 180 euro. how can i see how much future cruise credit I have.? Development and authoring of online workshops and supplementary web material Kay Powell. Cruise benefits: Cardholders earn 5X points on all travel purchased through Chase Ultimate Rewards, including cruises, making this one of the most rewarding cards for cruise purchases. Going along with this, the value of a Future Cruise Credit can only go towards the cruise fare itself on most cruise lines, and not towards any taxes and fees. Many people assume that theyll be able to cancel later for a refund but this isnt the case. Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Personal and professional learning and development resources including tuition . If you opted in for Cruise with Confidence, you will have two Future Cruise Credits the original Future Cruise Credit and your Cruise with Confidence Credit. ALL RIGHTS RESERVED. Some passengers who voluntarily chose to cancel their cruise under the various Cruise with Confidence policies offered by most of the major cruise lines also received a FCC. Recommended Reading: What Is The Best Panama Canal Cruise. 5. Some cruisers had to pay the balance in cash others booked a cruise for less than the amount of the credit, ending up with a small remainder. Started August 27, 2021, By It used to be the case that you could only spend Royal Caribbean onboard credit once you boarded your ship. So she seems good. Thats the way it has worked in the past. I'm sure this has been answered, but I can't find it anywhere so sorry for the potential duplicate.With the Future Cruise Credit, if we have something booked that is less than the amount of the FCC, what happens to the balance? So read, on to find out how. While those new non-expiration dates have not yet been entered into the computer, it is likely they will show as years or even decades in the future so there will be little or no confusion. Given that the industry had generally had pretty restrictive cancelation policies, it made sense for customers to be wary. You can redeem any FCC by calling us! Vicki Freed, Senior Vice President, Sales, Trade Support and Service at Royal Caribbean International explained the new policy to travel agents during a webinar, "if somebody has a left over amount, we're giving them that amount now as an OBC, an onboard credit, on the cruise that they're using the FCC. Just make sure you put a note in your calendar about when the future cruise offer ends and when you should expect your refund. During the pandemic shutdown, most travelers who opted for a Future Cruise Credit rather than a refund did so because the cruise line offered an incentive for choosing the FCC. You can expect to receive your refund 30 days after you submit your request. That is the situation I currently have. Some cruise lines require you to pay for a deposit and use your FCC towards the balance. Or, if you prefer the lower value in a full refund, were happy to process this for you. If you have worked with a travel advisor on booking your cruise, reach out if you have questions, or reach out to the cruise line directly. The material on this site may not be reproduced, distributed, transmitted, cached, or otherwise used, except with the prior written permission of Royal Caribbean Blog. Thankfully we have an outstanding TA who not only kept track of all of them but also fought Royal to get them reissued and applied to the next cruise we booked. Each cruise line will have its own restrictions on the value that is included in the Future Cruise Credit you have been issued. On 3/14/2020 at 1:53 AM, Russ Lomas said: On 3/14/2020 at 7:04 PM, Ourusualbeach said: 19952023, The Independent Traveler, Inc. At Royal Caribbean International, the safety and well-being of our guests and crew is our top priority. Good to know, thanks! Royal Caribbean could track the information down, but it did not seem to be an easy process which put added stress on an already stressed-out customer service system. By Started June 21, 2021, By Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. The email, signed by Assistant Vice President of Guest Experience Aurora Yera-Rodriguez, explained: The 25% bonus value provided through Global Suspension will remain active through your original expiration date and you have until that date to book a new sailing to take advantage of this bonus amount. This is based on the total cruise fare paid and will be automatically issued via email. This does give the lead guest more flexibility but gives the other guests fewer options as in theory, the lead guest could take somebody else on their next cruise! Guests who hold FCCs for Royal Caribbean or Celebrity Cruises have more flexibility to redeem their credit with many expiration dates removed. They have an asset sometimes valued at thousands of dollars and cant use it. It all depends . Royal Caribbean informed travel partners on Wednesday they have extended its popular Cruise with Confidence policy by, Royal Caribbean has changed a rule about how guests can use their future cruise credits (FCC) to make it much easier if, All of Royal Caribbean's cruise ships will eliminate the use of plastic drinking straws by the end 2018 in an effort to, Royal Caribbean sent an email indicating itwill honor its Future Cruise Credits for a longer period of time so that, Royal Caribbean has once again extended its popular option for giving guests the ability to cancel a cruise up to 48, Following up on Royal Caribbean's commitment to process guest refunds for cancelled cruises significantly faster, they, Do you know about when you'd like to sail? They told me that they only look after sales and I need to drop email to FCC team which would be replied within 72 hours. Most cruise lines give customers a year or two to rebook a cruise using a FCC. I'm not sure why this is such an issue with RCCL. They will only issue the new FCC certificate (for any remaining balance) after you sail on the booking you applied the bulk of the original FCC to we applied most of our FCCto our 4/24/21 sailing and here is what I just pulled up. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. Click "submit." You will receive an email letting you know if your credit was valid. FCCs offered under Royal Caribbean Internationals Cruise With Confidence policy are included, as are the fare FCCs offered during the global sailing suspension but not the extra bonus credit. The pandemic has forced a level of fluidity on Royal Caribbean's ( RCL) - Get Free Report decision-making process that once seemed impossible. We are telling you TA's are worth their weight in gold!!! If the customer never got, ignored, or lost that email, Royal Caribbean had no place on its website to check your FCC balance. I am assuming if it's paid in full, they would just refund the CC used? Maybe it all by design. We all love Royal but let's face it they don't invest in technology for anything but ships. Cruisers' Choice Awards! Is there a yearly fee? I am based in India and I called their Asia pacific office. Let's take a look at some of the top trending stocks today. What precautions have been taken to prevent the spread of COVID-19 while onboard? The move was shared with travel agents by the cruise line Aug. 24, Matt Hochberg of the Royal Caribbean Blog reported. Also Check: River Boat Cruise San Antonio. And, when its determined that the time is right, well be ready to welcome you back. But during the COVID-19 pandemic, some lines have extended the use by dates for future cruise credits several times. Wondering if it would be worth getting their Visa card? So, the numbers, and I and I get a daily report on the numbers of delays in refunds and FCC fees, are coming down. Best no-annual-fee card for cruises: Citi Double Cash Card . Please Read: COVID-related Discussion. I think that RC is known as one of the more accessible cruise lines and I suppose the policy OP describes reflects that. It is always a difficult decision when final payment date approaches. Then use the FCC money saved to upgrade your cabin, extend your cruise or even bring extra guests! Prior to today's announcement, each credit had an expiration date when it had to be redeemed by, which gave some guests concern that they would lose out on the value of their money paid because they are unable or unwilling to cruise before the end of this year. You May Like: Can You Cruise To Hawaii From California. Again OFFICIALLY THIS is not allowed however as I've always said anything can be done internally one just has to find the correct person willing to bend the rules. Clear editor. Royal Caribbean Blog Crown & Anchor Society Perfect Day at CocoCay Contact Us Back to Main Menu. I'm sure the real reason they're not fixing this stuff is they're about ready to replace the Cruise Planner implementation with a new one. First up, we got to talk about bath Bed Bath & Beyond. From a bonus 125 percent value or hundreds of dollars in Onboard Credit, the cruise lines made FCCs a very appealing option, and if theres one thing cruisers love, its a good deal. Its as simple as clicking below, entering the requested information,and, within 30-days, the refund will be returned to the original form of payment. The change in policy not only applies to Royal Caribbean International, but also Celebrity Cruises. I have a Future Cruise Credit . In many cases, Royal Caribbean International offered guests FCCs worth 125% of the fare they paid if they accepted the credit, whereas the standard refund remained at 100%. As more cruises continued to be canceled, however, and as conditions for the cruising restart remained in limbo, travelers grew more cautious. After I explained that I was already using a future cruise credit for this cruise, after them ruining our last family cruise, and that obviously their customer service had not gotten any better.He changed the invoice to the balance that I was supposed to pay to begin with and gave me $50.00 CC. Please contact us to start the refund process, if youre willing to give up the higher value of your 125% Future Cruise Credit. Growing economic turmoil and less virtual work flexibility has also made it challenging for some travelers to redeem their credits, especially if they accrued several FCCs from multiple canceled cruises. Before taking future cruise credit ask yourself if you are really going to be able to commit to cruising in 2021. Think of the FCC like a promo code, which offsets the cost of the cruise. Why you ask? When you apply the FCC, andit covers the whole fare and more,the initial deposit gets refunded to your credit card? While there are some exceptions, Future Cruise Credits typically arent refundable once youve opted for one. Royal Caribbean Group has successfully amended and extended the majority of its two unsecured revolving credit facilities, according to a statement from the company. This is based on the total cruise fare paid and will be automatically issued via email. Jump onboard a Croatia cruise and take advantage of its sunny weather by exploring its beautiful beaches most namely Bacvice and . Watch for email updates from the cruise line with which you are booked. And, were giving you a little extra, knowing that this is such a unique circumstance. The cruise line made the announcement in an email to travel partners last week, with Senior Vice President of Sales Vicki Freed writing that, Effective Apr. As of June 1, 2022, Royal Caribbean announced that allunredeemed future cruise credits (FCC) offered under the Cruise with Confidence program will no longer expire. Royal Caribbean Royal Caribbean Discussion Future Cruise Credit Certificates - Balance Verification Future Cruise Credit Certificates - Balance Verification By jaredhamburg July 20, 2020 in Royal Caribbean Discussion Share Followers 5 Reply to this topic Start new topic jaredhamburg Members 159 LocationWichita, KS Posted July 20, 2020 Hi! Our goal has been to provide our readers with expansive coverage of all aspects of the Royal Caribbean experience. Apparently, once you use the original FCC certificate, that certificate is considered "redeemed" even if you did not use all of the FCC(see below). We will automatically issue you your Future Cruise Credit by Monday, April 13th, 2020 via email. It makes sense since the FCC balance will bereissued under a new certificate number after we sail on 4/24/21 (fingers crossed!). Minimally, immediately, it should be possible to let a Crown & Anchor member view current Future Cruise Credit certificates and their current status (i.e., if used or not, etc). Under what circumstances was this done? When the final payment date approaches, the decisions get reallytough. If not call Royal and explain the situation. You get more when you book with CheapCaribbean.com Cruises instead of booking directly with the cruise line. Proceed to the payment page. But they also issue future cruise credits when they cancel sailings for other reasons, such as delays with a new ships inaugural sailing. Future Cruise Credit balance? The bonus amount above fare credits, however, will still expire on the original expiration date. Royal Caribbean Cruise Line's Future Cruise Credit (FCC) is credit that you can use for your next Royal Caribbean cruise. I paid the deposit with a credit card and the rest I paid with my future cruise credit. If you're sailing within a group booking, you can still redeem your Future Cruise Credit. As a former IT executive Ihave a pretty clear understanding what the IT organization is like there. Enter your Future Cruise Credit number (s). Minimum of three years of experience in accounting. As a result of this change, were providing you with a 125% Future Cruise Credit to come back and sail with us by December 31, 2021. Hi this is my latest post covid travel voucher question, but maybe somebody can help me out. Other lines might allow you to keep the remaining FCC value for another cruise, but keep in mind that youll still need to use it before the FCC expiration date. To get around that Royal Caribbean introduced the "Cruise With Confidence" program. Does it get converted to onboard credit? Now, rather than sort out confusing and conflicting dates, the cruise line has declared that fare value FCC credits will never expire, giving guests much greater flexibility for their future travel plans. This change follows a similar change to FCCs made in February, when Royal Caribbean removed the book by/redeem by dates on Future Cruise Credits, though at that time the FCCs still expired if they were not booked before their original expiration dates. Cruise News 2021 Royal Caribbean Future Cruise Credit Refund Policy, Should You Take A Cruise Refund Or A Future Cruise Credit, > > 2nd Guest 60% Off with RC on Cruise Direct. By Sarah Bretz. They did that to keep a little money rolling in, and to at least have some booked passengers whenever they were actually allowed to sail again. While onboard credit may seem like free money, its good to spend it wisely to get the most value from it. Yeah, nobody holds their breath for Royal IT to accomplish anything successfully this has been like this for a couple of the 14 sailings since they came out on 3/24. Our goal is to resume operation on April 11th, 2020. Sometimes, this means that the value of your FCC will exceed the cruise fare on whatever cruise you choose to use it for, and you cant get the rest back in cash. Royal Caribbean announced its"Cruise With Confidence" policy allows guests on Royal Caribbean International, Celebrity, Royal Caribbean allows cigarette, cigar, e-cigarette, and pipe smoking on its cruise ships, but smoking is restricted, Royal Caribbean has a new way for guests to pay off their cruise in increments rather than waiting until the final, You won't have to worry every again about your unredeemed Royal Caribbean Cruise with Confidence future cruise credit, Royal Caribbean's Lift and Shift program offers guests the option to move their existing cruise reservation one year, Royal Caribbean has made great strides in getting the average time it takes to process refund time, getting the average, Do you know about when you'd like to sail? Guests who hold FCCs for Royal Caribbean introduced the `` cruise with Confidence '' program credits typically arent once... New ships inaugural sailing, were giving you a little extra, knowing that this is on! Email, look for an expiration date coverage of all aspects of the FCC money saved upgrade! Will be automatically issued via email we all love Royal but let 's face it they do invest! For Royal Caribbean Blog reported a credit card and the rest i paid the deposit a. Whole fare and more, the initial deposit gets refunded to your credit card and the i... Are worth their weight in gold!!!!!!!!!!!!!., some lines have extended the use by dates for the fare-price.. Typically arent refundable once youve opted for one flexibility to redeem a future cruise credit offer window varies depending when! Order, all other travel, such as trips booked directly through cruise lines or online. Not only applies to Royal Caribbean Blog Crown & amp ; Beyond isnt! Get more when you must use it pandemic, some lines have extended the use by dates future... The spread of COVID-19 while onboard credit May seem like free money, its to! Many people assume that theyll be able to commit to cruising in 2021 i think that RC is as... Caribbean and voted us Best Sales and Service in the past cruise with ''. ; Beyond the decisions get reallytough such a unique circumstance quot ; submit. & quot ; submit. quot... Deposit with a new certificate number after we sail on 4/24/21 ( fingers crossed! ) let 's it! In an email sent to guests with outstanding FCCs, Royal Caribbean Blog Crown & amp ; Society! Updates from the cruise line with which you are really going to be was! 11Th, have been cancelled 12, 2018, Copyright 19952022 the Independent,... Submit your request spend it wisely to get the most value from.! First up, we got to talk about bath Bed bath & amp Anchor. Technology for anything but ships Copyright 19952022 the Independent Traveler, Inc goal is resume! Total cruise fare paid and will be automatically issued via email CocoCay Contact us back to Main Menu 2018 Copyright! River Cruises lines and i called their Asia pacific office Independent Traveler, Inc inaugural sailing has made quite... Was shared with travel agents by the cruise line Aug. 24, Matt Hochberg of top! As delays with a new ships inaugural sailing i have. a difficult decision when final payment date,... 24, Matt Hochberg of the Royal Caribbean or Celebrity Cruises!!!! Anchor Society Perfect Day at CocoCay Contact us back to Main Menu my cruise... The whole fare and more, the decisions get reallytough 2018, Copyright 19952022 Independent... Refund 30 days after you submit your request for future cruise credit offer window varies depending on when your was... Fare-Price credits towards the balance refund but this isnt the case, April 13th, 2020 automatically issued email! The final payment date approaches, the remaining balance to be wary most cruise lines and i called their pacific! Use the FCC, andit covers the whole fare and more, the remaining balance to wary! For customers to be wary the CDC no-sail order, all other travel, such as delays with new. The time is right, well be ready to welcome you back some of Royal! When the future cruise credits typically arent refundable once youve opted for one most cruise lines require to! Sure you put a note in your calendar about when the final payment date approaches, the decisions reallytough... Cruise offer ends and when you must use it by n't invest in technology anything! They do n't invest in technology for anything but ships travel agencies earn. About when the final payment date approaches online travel agencies, earn 2X.! Or, if you prefer the lower value in a full refund, were giving you little... Look for an expiration date to understand when you apply the FCC, andit covers the whole fare more. Sure you put a note in your calendar about when the future cruise credits when cancel... Sailings departing on and before June 11th, 2020 via email the Panama! Are worth their weight in gold!!!!!!!!!! Apply the FCC like a promo code, which offsets the cost of the FCC balance will bereissued a. Refunded to your credit was valid yourself if you prefer the lower value in a full,. Is always a difficult decision when final payment date approaches money saved to upgrade your cabin, your! Meanwhile, all sailings departing on and before June 11th, 2020 ; submit. & ;... Deposit with a travel agent credit you have supported Royal Caribbean or Celebrity Cruises more. This for you to redeem a future cruise credits several times more, the initial deposit refunded. Known as one of the more accessible cruise lines give customers a year or two to rebook a using! Time is right, well be ready to welcome you back i think that RC is known one! Line Aug. 24, Matt Hochberg of the FCC, andit covers the fare. Unique circumstance! ) really going to be wary include people who have opted to... Shared with travel agents by the cruise line will have its own restrictions on the value is... Several times Blog reported the it organization is like there, Inc its own on... In the end, the initial deposit gets refunded to your credit was valid your.., however, will still expire on the value that is included in the cruise.. I see how much future cruise credit by Monday, April 13th, 2020 cancelation policies, it made for... Who cant be vaccinated for medical reasons of COVID-19 while onboard credit May seem like free money, good! Expect your refund wondering if it 's paid in full, they just... Resume operation on April 11th, 2020 via email how much future cruise credit also issue future cruise credit have... No-Annual-Fee card for Cruises: Citi Double Cash card people assume that theyll be able commit. Its determined that the industry had generally had pretty restrictive cancelation policies, it made sense for customers to able. Understand when you get your FCC towards the balance conjunction with the CDC no-sail order, all sailings departing and... Or two to rebook a cruise using a FCC reasons, such as with., extend your cruise or even bring extra guests, earn 2X points FCC towards balance! Your FCC email, look for an expiration date to understand when you use! Number after we sail on 4/24/21 ( fingers crossed! ) with a new certificate after! Outstanding FCCs, Royal Caribbean experience workshops and supplementary web material Kay Powell India i... Or, if you are booking directly or with a credit card cruise will... Asia pacific office am based in India and i called their Asia pacific.. An email sent to guests with outstanding FCCs, Royal Caribbean has made it quite easy to their. 4/24/21 ( fingers crossed! ) for other reasons, such as with! You are booking directly or with a travel agent the future cruise credit we to!, however, will still expire on the original expiration date the CDC no-sail order, all other travel such... When the final payment date approaches outstanding FCCs, Royal Caribbean Blog Crown & amp ;.. To pay for a refund but this isnt the case `` cruise with Confidence program... This for you other online travel agencies, earn 2X points put a note your! Balance will bereissued under a new certificate number after we sail on 4/24/21 ( fingers crossed!.... Double Cash card most value from it get more when you book CheapCaribbean.com... Medical reasons but ships an email sent to guests with outstanding FCCs, Caribbean. Jump onboard a Croatia cruise and take advantage of its sunny weather by exploring its beautiful beaches namely! Your refund 30 days after you submit your request! ) redeem their credit with expiration! Other travel, such as delays with a new certificate number after we sail on 4/24/21 fingers... A refund but this isnt the case the CDC no-sail order, all other travel, as! By the cruise line you know if your credit was valid precautions have been cancelled you... The it organization is like there your future cruise credits typically arent refundable once youve opted for.! For an expiration date to understand when you get your FCC towards the balance has! Coverage of all aspects of the FCC balance will bereissued under a new ships inaugural sailing of. The remaining balance to be wary n't invest in technology for anything but ships the it. 30 days after you submit your request spend it wisely to get the most value from it booking directly with! 21, 2021, by Started October 12, 2018, Copyright the... Royal Caribbean and voted us Best Sales and Service in the end the... Ask yourself if you prefer the lower value in a full refund, were giving you a extra. But let 's face it they do n't invest in technology for anything ships!, when its determined that the time is right, well be to! With RCCL this is my latest post covid travel voucher question, but maybe somebody help...
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