By clicking Accept All, you consent to the use of ALL the cookies. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . Support and Service - Careers at Apple Users can demonstrate their competency with two new exams and earn certification from Apple. It was just a few days later when I received my first follow-up call. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. These cookies will be stored in your browser only with your consent. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. Apple Technical Specialists are the people who make sure that Apples products work as advertised. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. An Apple logo or digital badge is a seal of approval and a promise of excellence. This cookie is installed by Google Analytics. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. The work environment for an Apple technical specialist is usually in an Apple Store. Below, we have recapped what to expect from Apple this March and April based on rumors. . You maintain composure and customer focus while troubleshooting and solving issues. This cookie is used for advertising, site analytics, and other operations. Technical Expert Apple Store Interview | Questions Asked | Apple Retail When a customer needs assistance, you quickly assess their situation. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. The cookie is used to store the user consent for the cookies in the category "Performance". The best part of working for Apple: It had to be launch days! In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title 50 features and changes you might have missed in macOS Ventura. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. And after youve passed an exam, display your verified digital badge on any professional networking site. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. You will be working with customers one-on-one to help them with their Apple products. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Apples most important resource, our soul, is our people. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. The redesigned training has moved to an online, self-paced format. You maintain composure and customer focus while troubleshooting and solving issues. Customer loyalty and satisfaction is their number one priority. Apple Technical Specialist - Columbia - Apple - beBee Choose your path Surname must be different to the First Name. Review information and details about the policies, terms, and conditions for Apple training programs. ICF Human Trafficking Training And Technical Assistance Specialist Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. This cookie is set by GDPR Cookie Consent plugin. US-Technical Specialist - Careers at Apple We will work with applicants to make any reasonable accommodations. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. Youll need to be flexible with your schedule. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. Youre supporting people. Apple Training Youll need to be flexible with your schedule. Youll be our customers human connection to Apple: empathetic, friendly, and real this is more about restoring relationships than repairing technology. Apple Training Training - LearnQuest Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. Technical Specialist Salary in India | PayScale Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. Take proctored certification exams from your home or office. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. Apple is a drug-free workplace. We draw on the differences in who we are, what weve experienced, and how we think. Apple Professional Training courses are available now at training.apple.com. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. Certifications are updated on a per product basis annually. Average salary for Siemens Healthineers Technical Training Specialist in Setauket: USD 93,065. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. They may also move into management positions. You may be communicating with customers about technical issues or non-technical issues. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. The cookie is used to store the user consent for the cookies in the category "Analytics". Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. 2023 Sign up for notifications from Insider! Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. In the US alone, Apple has 265 retail stores across 44 states. This can be a very rewarding job, but it can also be stressful at times. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. See which role best matches your experience. Badges are issued and managed through Credlys digital badging platform. Bing Ads sets this cookie to engage with a user that has previously visited the website. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. The exam costs aren't as crazy as CompTIA. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. Stay up to date with what you want to know. Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. Apple today launched updated professional training and certifications for IT support and management. This cookie is used by the map which helps visitors to identify and reach the facility. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. The program is open to institutions in Europe, the Middle East, India, and Africa. iOS 17 Wishlist What Do We Want to See? Average salaries for Fujitsu Technical Systems Specialist: [salary]. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? Recertification exams for unexpired certifications cost $49. Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. The average salary for a Technical Training Specialist is 64,558 per year in Strathroy (Canada). Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Resources - Apple Training Apple Technical Specialist Resume Example & Writing Guide All Apple certification exams are delivered through OnVuea live, online proctoring solution. Copyright 2023 Apple Inc. All rights reserved. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. There is tons of support when needed and the training/onboarding process is great. It was a month before any of us would be on the sales floor alone. Records the default button state of the corresponding category & the status of CCPA. Discover even more benefits of doing what you love. And thats our greatest strength. Apple courses and certifications | Influential Training After going through an estimated 13 hours of content and successfully completing an exam, users will receive the Apple Certified IT Professional certification. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. I also think readers might find the level of diversity among the talent at Apple very inspiring. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelor's degree in computer science, information technology, computer engineering or another closely related field.